Refund & Cancellation Policy
Last Updated: November 2024 • KOCHILA Technologies, INDIA
1. 14-Day Satisfaction Guarantee
We want you to be completely delighted with KOCHILA Prime. If you are not satisfied within 14 days of your initial subscription purchase, you are eligible for a full refund.
2. Android In-App Purchases (Google Play)
Subscriptions purchased via the Google Play Store on Android devices are processed subject to Google Play refund policies. You may request a refund directly within the Google Play order history or by submitting your Google Play transaction ID to our support team.
3. Web Subscriptions
For memberships purchased via web checkout on https://kochila.com, you can cancel at any time with one click from your dashboard. Upon cancellation, you retain full access to Prime features and your Secure Vault through the end of your prepaid billing period.
4. Contacting Support
To initiate a refund request, email billing@kochila.com with your account email address. Requests are reviewed and processed within 2–3 business days.